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| Domain name
FAQ |
- What is the
procedure for registering a new domain name?
- How do I
transfer an existing domain name?
- What is
propagation?
- How do I
register a non-US domain name?
- Whom shall I
contact regarding domain name billing?
- What is the
procedure for registering a new domain name?
If
you wish, Golemweb will be happy to assist you in the entire
process of registering your new domain name. For U.S. domain names
(.com, .net, .org), we will send your domain name registration
request to a registrar. We will add a charge of $70 to your first
bill for hosting services to cover the first two years of
registration. In the third and subsequent years, we will bill you
$35 per year to cover the continuing costs of
registration.
The relevant information from the order
form you submit to us will be forwarded immediately to an
accredited registrar to register your domain name. The registrar
typically completes the registration process within 24 hours of
receipt. The propagation process normally requires 48
hours.
If you would like to simply register a domain name
at this time without signing up for hosting services, we offer
free domain parking here. If you reserve your domain name
in this way, you can activate it with a hosting account at
anytime. You should receive confirmation that your domain name has
been registered within one week of submitted your request; if not,
please contact us. If you have specific concerns about the
registration process or about the information that has been
submitted to InterNIC then please e-mail us at support@golemweb.com.
Although Golemweb is fully able to host non-U.S.
domains, we cannot register such domains with the appropriate
foreign domain name authority. Non-U.S. domain names must be
registered by our customers; see below for further
information.
- How do I transfer
an existing domain name?
If you have already
registered your domain name elsewhere, Golemweb will try to assist
you in transferring your domain to us. The transfer process
depends on the registrar with whom you registered your domain
name.
If you registered your domain name with Network
Solutions, you can indicate on your Golemweb order form that
you would like Golemweb to request the transfer for you. We
will make the request, and Network Solutions will request
confirmation by sending a message to the e-mail address they have
on file for you. Once they receive an e-mail response from you to
confirm the transfer, they will go ahead and transfer the domain
name to our network, usually within 48 hours.
Other
registars such as Register.com and Namesecure request that you
login to their systems, using the login and password they assigned
you, and transfer the domain name yourself. Once you login, you
will come across a link that allows you to change your nameserver
information.
In that section, please update your
nameserver information to the following:
PRIMARY:
NS1.GOLEMWEB.COM 63.227.68.14
SECONDARY: NS2.USWEST.NET 204.147.80.5
Here are some links to domain manager interfaces for some
registrars, that allow you to follow the steps just outlined:
Namesecure:
http://www.namesecure.com/customercare/index_updatecenter.cfm
Register.com:
http://mydomain.register.com
MelbourneIT:
https://direct.internetnamesww.com/maintenance.shtml
DomainBank:
https://www1.domainbank.net/domainmanager/
Please
contact other registrars directly to ask about their domain
transfer procedures. Inform them that you wish to transfer your
domain to Golemweb, and provide them with the nameserver
information listed above.
While waiting for the new
nameserver information to propagate around the Internet, we
recommend maintaining your site at your current host to avoid down
time for your site. During this time, you can use the IP address
that we gave you to mirror your web site on Golemweb's servers
until the transfer is complete.
If you have any further
questions, feel free to contact our support staff. support@golemweb.com
- How do I register
a non-US domain name?
Although Golemweb
welcomes and currently hosts many international domains, we do not
register international domains. We provide here a general overview
of the process, which differs slightly from country to
country.
First, check with the domain registration
agency to verify that your new domain name is
available.
Second, check to see whether the domain
registration agency for your country requires an account to be
created on Golemweb's servers before they will proceed with the
domain registration procedure. IF SO, submit your order
to Golemweb before requesting the registration of your domain
name. We will then email to you information about your account,
including your IP address and information about nameservers and
their net addresses. This is the information typically required by
your country's domain registration agency to register the domain.
You should wait 48 hours between receipt of your order
confirmation from Golemweb and submission of your domain
registration request, to allow time for the nameserver information
to propagate.
- What is
propagation?
When a visitor types your domain
name into their Web browser, their request is referred to a
nameserver that indicates the physical location (the IP address)
of your domain on the Internet. When your site location changes to
a new IP address, or when a new domain name is added, nameservers
around the world must be notified of the change. This process is
referred to as propagation.
Propagation normally
requires 48-72 hours. During this period, if you are transferring
your domain, some nameservers will refer to the old location of
your site and some to the new location. Therefore, a visitor
accessing your site may be directed to either the old or new
location. If some visitors are still being directed to your old
site location after 72 hours have elapsed, you should contact your
previous Internet Presence Provider and request them to update
their DNS and delete your domain from their servers. Once this has
been done, and this change has been completely propagated, the
transfer to your new location will be complete.
- Whom shall I
contact regarding InterNIC billing?
If you
requested Golemweb to handle the process of registering your
domain name, we handle the billing for your registration charges.
(See the answer to Question 1 above.)
If you handled the
registration process for your domain name yourself, all questions
and payments regarding domain name registration should be directed
to your domain name registrar. Your registrar typically charges a
fee to cover an initial registration period, and then charges an
annual fee thereafter. If you are not sure who your registar is,
please contact our support staff and we will find out
for you.
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Frequently Asked
