Golemweb bills on a monthly, quarterly , Semi-annual or yearly
cycle, depending on what option and plan has been selected. Account
and billing anniversary information will be sent to you after we
have processed your order. Prompt payment is necessary to ensure
uninterrupted service of your account.
For credit card customers, you will be automatically charged the
appropriate amount at the beginning of your account's billing
period. For check/money order customers, Golemweb must receive your
check/money order by the beginning of your billing period. Late
payments, credit card refusals, expirations, chargebacks, disputes
are subject to fines, suspensions and account terminations at
Golemweb's discretion. All unpaid balances incurred during period of
service by Golemweb are subject to collection.
NOTE: Golemweb charges a $25.00 fee for returned checks as well
as chargebacks. For international customers, if you are sending a
check/money order the amount must be drawn in US dollars. All
T/T(wire) payments must include a $15 processing fee with each
Any request for cancellations must be received via email, regular
mail or fax and you'll receive a confirmation upon the cancellation
of your account. Cancellations over the telephone and informal email
cancellations are not accepted. For more information, please click
Submission of the cancellation form does not automatically
complete the cancellation request- your account may be past due or
delinquent in which case the balance must be settled before
cancellation of an account can be possible. Domain name transfers,
non-usage, Internic problems, ISP problems, or any other secondary
issues not directly related to Golemweb's services does not qualify
an account for cancellation. Customers are urged to make sure that
they receive a cancellation confirmation from Golemweb, indicating
the closure of a domain and/or an account has been completed.
30 Day Money Back
The 30 day money back apply to all Golemweb webhosting plans.
Following services do not qualify for 30 day money back guarantee:
additional items and services; dedicated servers; items and services
ordered through the reseller program; domain parking plus.
If you are not completely satisfied with our services within the
first 30 days of your initial activation date, you will be given a
full refund of the contract amount excluding setup fees and
Full refunds are only available within the 30 day money back
period (excluding setup fees- see above); Quarterly and Annual
prepayments (or higher payment cycles) are given prorated refunds,
to the next closest full month.
for more information on billing procedures as well as FAQ. If
you have any other questions please feel free to contact us via
email at email@example.com. Please be sure to
include your customer ID when contacting