All Web Hosting (Linux and Windows) and Ecommerce Web Hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.
Our refund policy does not apply to any additional items or services; this includes but is not limited to POP accounts and mSQL. Also not included are Domain Parking services, Domain Registration and Dedicated services, as well as Reseller programs. No refunds are available after 30 days. Any request for cancellation must be received via the web form, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.
The 30 day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts.
Please allow 4-6 weeks for refunds of check or money order payments. Additional processing fees apply for T/T refunds.
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